2010 - The Year in Review

In January we made 10 predictions about how the Internet would change our lives in 2010. In this episode, we look back at the year and report on our predictions.

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Notes

Here were our 10 predictions, with brief comments:

1. (Chris) Internet Politics - The Good, The Bad & The Ugly: We'll witness an increasingly political dimension to The Internet as governments grapple with regulation and censorship of the Net. Additionally, we'll see governments and political parties and activists using the Internet for service delivery, campaigning and activism.
   Report: Yes, this all happened; as well as the unexpected huge Wikileaks scandal this month.
2. (Gihan) There'll be an increase in electronic meetings - e.g. teleseminars, webinars, conference calls, on-line conferences - and this will correspond to a significant drop in face-to-face meetings.
   Report: Difficult to say, because the reports are from biased sources. Certainly more on-line meetings now, and more use of on-line technology in face-to-face meetings.
3. (Chris) Less Privacy / Greater Openness: While sites like Facebook and Google are improving the privacy controls they provide to their users, people seem to be increasingly comfortable with sharing information about themselves including embarrassing, even dangerous information.
   Report: No; in fact, it was the opposite, as people discovered just how invasive some of these technologies were.
4. (Gihan) Because we have more Internet-connected phones, we'll see a significant increase in localisation and context-specific content - e.g. a restaurant sending you SMS ads when you walk by.
   Report: No (surprisingly). The technology is available and in use, but just hasn't been adopted widely.
5. (Chris) We'll have more mobile applications.
   Report: Yes, clearly.
6. (Gihan) The growth of Google-based phones will exceed growth of iPhones.
   Report: Yes, Android's growth has been astonishing, and has exceeded iPhone's growth, even in the year of iPhone 4.
7. (Chris) After an annus horribilus in 2009, we'll see the start of a recovery for on-line news media.
   Report: No, news media still haven't figured out a viable on-line business model.
8. (Gihan) Smart businesses will figure out Twitter and Facebook.
   Report: Yes and no. There have been a few outstanding examples (like the Old Spice Guy), but not that many.
9. (Chris) The Pervasive Internet: There'll be an increasing number of clever gadgets being launched that "passively" access the Internet as part of their operation.
   Report: No, although we're seeing more devices use the Cloud for storage.
10. (Gihan) Content syndication - both automatic and manual - will really take off.
    Report: Yes, and it's likely to be increasing even more, as content publishers want to make their stuff available on lots of devices.

Out Of Office

In previous podcasts, we’ve talked about ways in which the Internet helps you work with people who aren’t in the same office, the same city or even the same time zone. Today we’re going to put a structure around that, and explain a number of options to help you use the Internet to get get more freedom in your work life.


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Notes

The Out Of Office lifestyle can take a number of different forms – and broadly we’re going to describe three of them:

1. The “Cross-Worker”, or part-time telecommuter, who spends part of their working week Out Of Office – for example, in a home office.
   
2. The “E-Worker”, or full-time telecommuter, who spends all their work time Out Of Office, but in a separate office (such as a home office).
   
3. The “Digital Nomad”, or location-independent worker, who also spends all their work time Out Of Office, but isn’t necessarily confined to a single work place.

For each of these three scenarios, we’ll consider three factors:

• You – and the main purpose in choosing this situation
  
• Your Team (colleagues, clients, suppliers and others) – and the way you interact with them
  
• The World (everybody else outside your work environment) – and how you engage with it
  

Off-Siter

In fact, we’ll start with a situation most workers find themselves in, which is not one of the three Out of Office situations, but is very common.

The typical office environment is where you work full-time from a common office - that is, you have fixed working hours, and a fixed workplace. This is sometimes disparagingly referred to as being a “desk jockey”. If you do work from somewhere else, it’s rare and usually because you want to work “off site” for some reason – for example, when you need quiet, uninterrupted time to focus on an important task. This is, strictly speaking, working “out of office”, but it’s only a small part of your work life.

If we look at You, Your Team and The World:

• Your purpose is to focus, and eliminate distractions
  
• You remain separate from your team – in other words, this is “Do Not Disturb” time
  
• You shut out the world, so it doesn’t distract you
  

Cross-Worker

The first real Out of Office environment we’ll consider is the “Cross-Worker”, or part-time telecommuter. Again, you have fixed working hours, but now you have two workplaces – typically your office and your home. Some of your colleagues might also be doing the same, or they might not.

This applies to business owners as well. For example, in the early days of his business, Gihan made a decision to spend Fridays away from the office - deliberately cut off from clients and client work.

• Your purpose now is convenience, because you can schedule other things around your “at home” days
  
• You’re not isolated from your team, and you need to cooperate with them when they need your help (and vice versa). However, you don’t necessarily have to be as fully available to them on your Out of Office days, because you do spend some time in the office each week. So it’s more a matter of managing access and ensuring you are available if needed.
  
• You do still need to keep out the world, because it’s tempting to be distracted and unproductive on your Out of Office days.

The E-Worker

The next Out of Office scenario is that of the full-time telecommuter, who either works from home away from colleagues or doesn’t have any colleagues - that is, a solopreneur. You still have fixed working hours, and now have just one fixed workplace – but it’s a home office rather than the shared office.

We’re dealing with this differently from the Cross-Worker, because in this situation you don’t have the luxury of spending time in the office each week. So you’re more fully committed to a home office, and need to set it up accordingly.

• Your purpose is primarily the comfort of working full-time from home.
  
• Your interaction with your team is now different. It’s no longer good enough to simply cooperate when required; you need to be able to collaborate with them, as effectively as you would face-to-face.
  meetings, chat rooms, sharing documents
  
• You now let in the world, in order to call on them for help, and also to avoid the social isolation of a full-time telecommuter.
  

Digital Nomad

Our final Out of Office scenario is the Digital Nomad, where you get maximum flexibility, not just in where you work but also when you work. You have no fixed workplace, and you often don’t have fixed working hours either.

This is often seen as being only possible for independent business owners, and that’s certainly the most common scenario; however, that isn’t necessarily the case. Even full-time employees can live a Digital Nomad work style, if they choose it and their employer accommodates it.

• Your purpose now is freedom – to live by your rules, and still get paid to do so
  
• You now need to accommodate your team (and clients), because they don’t necessarily know when and how you’ll be available in their work day
  
• Finally, you have the opportunity to embrace the world – for example, by spending some time each year in a new city or even a foreign country
  

Summary

There’s a lot of overlap between these areas, so we’re not suggesting you have to fit into only one of them. But it’s convenient to think of them this way, and make smart choices.

We Know Who You Are

We're sharing so much of our life on-line nowadays that organisations know a lot about us - with or without our knowledge or permission. Discover what they know about you, how they are using it, and what you can do to protect yourself from harm.

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MP3 File

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Web sites we mentioned:

• Advertisers paying Twitter to be recommended to followers
• More than 80% of computers left a unique browser fingerprint in a Web server’s logs
• Google Ads Preferences
• Ghostery
• Adblock Plus
• GoogleSharing
• The FTC plan for a “do-not-track” register

Election 2010 - The Aftermath

This is the second of our two-part podcast on the 2010 Australian General Election. In our previous podcast, prior to polling day, we spoke about the underwhelming campaigns waged by the main political contenders, focusing on their use of the Internet and social media. In this podcast we're going to discuss the result of the election and focus on Internet policies, in particular the National Broadband Network (NBN).

Listen to the episode here, or download the MP3 file:


MP3 File

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Additional Resources

• NBN laid bare
• One economic disaster remains (Crikey.com.au)
• Coalition’s "NBN" in a nutshell
• Some telcos have proposed an alternative
• Conroy keeps Internet censorship alive
• Chief executives demand change from Conroy

Election 2010

Australians go to the polls this weekend, Saturday August the 21st, for a General Election. So, we thought it would be timely to devote a podcast or two to the Election from an Internet perspective.

Listen to the episode here, or download the MP3 file:


MP3 File

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Additional Resources

Campaigning

• Liberal Party bought (but then pulled) Google ads for other candidates’ names
• Advanced Hair Studio's A Head in the Polls is hair-raising.
  

Being Informed

• Google’s Election 2010 portal
  
• Parties vs. Policies Google Docs spreadsheet
  
• On-line election leaflets
  
• Sydney Morning Herald has a “vote-a-matic” quiz to compare parties’ policies
  
• So does a new iPhone app
  

The Election

• Voting below the line on your Senate ballot paper: Below the line, Vote below the line!, ClueyVoter
  
• ABC has iPhone and Android apps for the election
  

Predictions

• Election.ly
  
• Pollytics blog
  

Books, E-Books and the E-Publishing Revolution

E-books have finally come of age, thanks to new devices that make them easy, convenient and practical. Learn what's available for you as a consumer, author or publisher.

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MP3 File

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Additional resources:

• Readable app
• Amazon’s eBook sales top hardback sales
• Famous authors bypassing publishers to go "e"
• Jacob Nielsen’s usability study
• iPad snob appeal
• PowerPoint vs books

Workshifting

Chris has just returned from a trip to the U.K., one of the rare occasions in a year when he's physically in the same room as his work colleagues. Gihan has just published his book, Webinar Smarts, which teaches speakers, trainers and other information experts how to deliver their material to audiences who are widely dispersed.

Both of these are examples of "workshifting". In this episode, we'll share the six key principles of adding workshifting to your professional life.

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MP3 File

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Definitions:

• location independence
• digital nomads
• telecommuting

Related topics:

• "Weisure" - from Dalton Conley
• "Furk" - from Australian speaker Kirsty Spraggon

Tools and Techniques:

• Skype
• mBox for faxes
• GoToMeeting for on-line meetings
• TimeBridge and NeedToMeet.com for scheduling
• GoToWebinar and Microsoft NetMeeting for presentations
Google Docs for sharing documents

Six principles:

1. Assume the technology is available
2. Let go!
3. Be disciplined.
4. Be clear.
5. Reward the outcome, not the process.
6. Start small.

Other resources:

• Gizmodo
• Lifehacker
• WorkShifting.com
• TeleworkResearchNetwork.com

10 Things We Learned From Google

Google has had a big impact on our lives, not only by making it easier to find stuff, but also in changing the way we live, both in our personal and professional lives.

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MP3 File

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Our list of 10:

1. The more, the merrier
2. Know your core business
3. Google knows a lot about you
4. Google knows not only about you, but about the world
5. Google is powerful
6. Google seems to be using its power wisely (so far!)
7. If you can't beat them, buy them
8. Google is run by techies
9. Substance can still beat style
10. There's still room for improvement

Facebook’s Unfriendly Privacy

Facebook recently changed its privacy settings to make many more things public - without their users' permission - and made it ridiculously difficult for an ordinary person to opt out of this system. That last part might have been unintentional, but the first part - making a whole lot more public - certainly wasn't. In this episode, we'll look back at the last few weeks - the action, the backlash, the response and perhaps even the fact that most people didn't know and didn't care about this story - and maybe they should!

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MP3 File

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Background:

• Mark Zuckerberg about privacy
• This isn't the first time Facebook has generated controversy about privacy
• visualization of how Facebook has changed your privacy over time
• EFF: Facebook's Eroding Privacy Policy
  
• What's changed this time
  

The backlash:

• New York Times infographic showing the horrendous maze
• Top 10 Reasons you should quit Facebook
• 31st May is Quit Facebook Day
• European officials chastise Facebook privacy settings

The response:

• Facebook Prepping Changes to Privacy Policy
• Facebook rolls out new privacy changes
• A Guide to Facebook's New, Simpler Privacy Controls
• "Quit Facebook" day is a flop

What can you do?

• If you haven't visited your Facebook privacy settings recently - then it's probably time you did.
• If you have visited your Facebook privacy settings recently then it's still worth doing so again to see whether the new, simpler privacy settings are easier to use.
• Whatever you do, treat Facebook as a public, not a private, place.

Internet Censorship in Australia: Recap and Update

The Australian government has deferred its controversial Internet censorship legislation - but the fight isn't over yet!

Listen to the episode here, or download the MP3 file:


MP3 File

The timeline we discussed, and related links:

• 2008-11-20 Our previous podcast.
• 2009-03-19 Wikileaks publishes ACMA black-list (Conroy says NOT!)
• 2009-07-12 Sen. Steven Conroy voted Internet Villain of the Year.
• 2009-07-24: Sham Internet filtering trial declared a success.
• 2009-12-15: Conroy announces that Internet censorship legislation will be introduced into Parliament before elections in 2010:
  
  • dropped the opt-in clean-feed with dynamic filtering
  • leaving only the mandatory black-list
  • material to be censored is based on RC guidelines
• 2009-12-16: Google-AU blogs in response to the announcement
• 2010-02-12 Google refuses to censor Youtube on Conroy’s behalf.
• 2010-03-23 Google voices its concerns
• 2010-03-29 The US government has raised its concerns over what it sees as potential censorship directly with the Australian Government. However, Stephen Conroy first denied he had had any approach from US State Department officials
• 2010-03-30 A news report in Forbes says that China has blocked Google with its great firewall; now the world waits to see if Australia's Minister for Censorship, Senator Stephen Conroy, will do the same following his outrageous attacks on Google
• 2010-04-29 KRudd has backed down
• 2010-05-10 ABC TV ran an episode on this in their Four Corners program
• 2010-05-12 A focus group study finds Australians oppose the idea when they find out what it really is

The Digital Copyright Debate

Our digital society raises new issues for content publishers and users. Ordinary users want more choice, while publishers want to lock down their content to protect against piracy.

MP3 File

Related links:

• Oxford Internet Institute Webcast
• CCIA report: Fair use generates $4.7 trillion in revenue
• ACTA arrives
• Paramount trying something different: 500GB hard-disc drive with 20 movies
• US GAO report casts doubt on the estimates of losses due to piracy and counterfeiting, in fact, it identifies some positives.
• Entertainment Industry's Dystopia of the Future
• Copyright and wrong: Why the rules on copyright need to return to their roots

We Know Where You Are

Location-based Internet services make our lives easier, but also pose some risks and dangers. In this episode, we look at ways of maximising the benefits while minimising the risks.

Listen to the episode here, or download it as MP3:


MP3 File

Examples

• Facebook updates, Twitter tweets, LinkedIn updates, etc. can all be done from mobile devices. This doesn't necessarily include location information, but users often do voluntarily disclose their location directly or indirectly
• YouTube videos can be geo-stamped
• Photo-sharing sites allow geo-tagging.
• For sites like Foursquare and Gowalla, your location is the main feature
• Conference attendees often tweet to a Twitter back-channel during the conference. Indeed, some conferences actively encourage this now.
• Internet/GPS-enabled heart-rate monitors can post your exercise routine to, say, Facebook.
• mapmyrun.com encourages users to share their runs on-line; and includes iPhone apps to do this automatically for runs, walks and bike rides
• Many iPhone apps ask for permission to record my location
• Twitter has a new Tweet With Your Location feature

Other sites we mentioned

• PleaseRobMe.com
• The Digital Criminal
• Poll: Most people aren't using this yet
• Using Facebook or Twitter could raise your insurance premiums

The Top Ten Internet Controversies of the Twenty-First Century

Our top ten:

• Censorship
  - Great Firewall of China
  - Amazon removes sales rankings of gay and lesbian books
• Copyright
  - Filesharing gets hammered down for copyrighted materials
  - Google Books indexing copyrighted material
• Privacy
  - Google Street View invades privacy
  - Facebook’s Privacy Policy changes
• Social Networking
  - Protesters use social networks during Iran elections
  - Blogger, Dooce, gets fired for blogging about work
• Access
  - Internet Service Providers throttle bandwidth consumption
  - Climategate

Listen to the episode here:

Download the MP3 File

This was inspired by, and based on, the blog post 15 Biggest Internet Controversies of the Past Decade.

Feed the World: Blogs and More

If you're publishing information on the Internet, how are you pushing it out regularly to people who are interested? Web feeds (blogs are the most common example) are a powerful option - even better than e-mail now, for a number of reasons. Web-feeds are a way to publish content that is frequently updated. Publishers syndicate their web-feeds, and consumers subscribe to publishers' feeds.

Listen to the podcast episode here, or download the MP3 file:


MP3 File

Publishing your feed:

• Blogs - create your own using free tools like Blogger
• Podcasts and vodcasts - create them using a low-cost service like Hipcast.com
• Twitter (your tweets, mentions, hashtags, searches)
• Google publishes its Google Alerts with feeds now, not just e-mail
• Some Web forums use feeds so you can monitor certain discussion topics
• Last.fm lets you publish your favourite music lists
• Use page2rss.com to give people a feed to any page on your Web site
• Use Posterous.com to create a blog by e-mail

Subscribing to read feeds:

• Google Reader is a free browser-based service from Google
• OutLook, Thunderbird and other e-mail programs have them built in
• Get iTunes for podcasts
• Gihan has his own iPhone app (Search the iTunes Store for Gihan Perera)
• Get widgets (e.g. from WidgetBox) to embed in a Web page
• Also embed in Facebook and Ning profiles
• The "Thinking Ahead Journal" is a weekly magazine of Gihan's clients' blog posts (this uses Tabbloid.com)
• Create your own newspaper at Newscred.com
• Tie feeds together with services like Twitterfeed.com

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On-Line Collaboration: The Tools

In our previous podcast we discussed the principles of on-line collaboration. In this episode we look at some practical tools for making this work in practice.


MP3 File

Web sites we mentioned in the podcast:

Setting up the project:

• Creating the workspace: Ning, Wiggio, Twitter
• Forming the team: Outsource using Elance.com, Guru.com, Rent-a-coder.com
• Project planning: BasecampHQ.com

Scheduling meetings:

• Send around meeting invites using Outlook, Lotus Notes, etc.
• TimeBridge.com allows you to nominate up to 5 possible times for a meeting
• Tungle.me (and many others) allows you to show the team when you're available for meetings

Conducting on-line meetings:

• Teleconferences, Skype
• Webinars: WebEx, Netmeeting, GoToMeeting, GoToWebinar

Informal discussions:

• Discussion forums are useful for asynchronous discussions (Ning provides this facility)
• Chat rooms are good for synchronous discussions (Ning provides this facility)
• Bubbl.us for collaborative mind mapping
• Wallwisher.com to create your own bulletin board - example:
  

Document sharing

• Google Docs: A web-based office productivity suite, i.e. a word-processor, presentation tool, spreadsheet etc.
• Wikis: Web sites for collaboratively editing a collection of interlinked web-pages (e.g. Wikipedia)
• Use a Wiki farm for hosted wikis
• Use Rapidshare or Dropbox for sharing big files

Document management:

• Help desks and issue trackers: Bugzilla, Trac
• Google Docs provides revision control

On-Line Collaboration: The Principles

The Internet has made it far easier to collaborate with others - your clients, suppliers, colleagues and even competitors. Here's how to start thinking about creating effective collaborations.


MP3 File

Broadly, there are four groups of people we could collaborate with:

• Customers and clients: The people you work for.
• Suppliers: The people who work for you.
• Colleagues and team members: The people you work with.
• Competitors: The people you work "against".

This is not just for on-line collaboration, of course; these people are equally valid collaboration partners in "real life". It's just that the Internet has made it easier to work with them.

Guidelines for on-line collaboration:

• Use the cloud: Work on one shared document rather than multiple copies
• Show your face: Allow people to be human and show their personality
• Let go of perfection: Aim for "80% right, 100% complete" - i.e. It's better to release a product that's not perfect than to never release it at all.
• Work to a plan: Be clear about milestones, deliverables and deadlines.
• Set the ground rules: Be clear about rules and parameters for executing the plan.
• Think Global: Take into account the different locales inherent in collaborating with international partners - such as differences in language, time-zones, currency and customs.

Google vs Beijing

Google hit the headlines recently, publicly threatening to pull out of China after its Gmail servers were hacked. There's a lot more to this story than meets the eye, though; and we look at some of the motivations behind Google's threats, as well as explaining how this story affects you as an Internet user.

Listen to the podcast here:

MP3 File

The Story

On 12th January this year, Google announced publicly that it was "reviewing its business operations in China". The Google announcement was a weird mishmash of stuff about Google's stance on Chinese government censorship, seemingly triggered by Google being hacked. Google's statement was along the lines of, "Hackers tried to break into accounts of Chinese dissidents; therefore we're going to stop censoring our search results, even if that means pulling out of China altogether". Obviously, this makes no sense at all.

The implicit assumption, although Google is too diplomatic to say so, is that it was the Chinese government or its proxies was responsible for the hacking. In this case, Google's stance does make some sense even though the issues of security and censorship are unrelated.

The Chinese government has vehemently denied any involvement in the hacking. Indeed, some security experts have questioned the evidence of Beijing's involvement.

The hack was facilitated by a flaw in Internet Explorer. Microsoft eventually released a patch for the bug but not before several governments urged their citizens to switch browsers.

Google announced that it "will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all".

Additionally, Google has suspended the Chinese launch of two Android phones.

The Response

Hillary Clinton got on her soap box and made a strong-sounding but clueless speech on the topic. Obama, too, couldn't resist sticking his oar in. Beijing told the US to stick to the facts and mind its own business.

Google's stance has been widely supported but some of that support could be purely because of anti-China sentiment:

• "Google living up to its 'Do no evil' mantra"
• "Big U.S. company taking a stand against evil China"
• "How dare the Chinese government try to attack dissidents?" (but it's OK for Western governments to do the same when, say, tracking terrorism?)

Our Response

Censorship

This incident is a timely reminder that the Rudd government plans to impose mandatory Internet censorship, similar to that in China, on Australians. Hilary Clinton has been audibly quiet in expressing concerns about the Australian government's censorship plans.

Cloud Computing

In many respects using cloud computing is like out-sourcing. When using a cloud computing service you are out-sourcing responsibility for privacy and security to a third-party. This incident reminds us that even Google isn't immune to security and privacy breaches.

Google's Motive

What if we turned our sceptical eye to this, and asked whether Google might have some other reason for taking the stance they have - for example:

• It takes the heat off the fact that Gmail was hacked! (Ref: Google Is Worried About Privacy, Not Politics, in China Dispute)
• Google is way behind Baidu in China (30% vs. 60% market-share), so maybe it wanted to get out anyway, but without admitting defeat.
• It earns Google brownie points elsewhere abroad - e.g. in the EU, where it's had run-ins with the French
• It earns Google brownie points at home (USA) (Ref: Google's Clever Branding Move)
  
• It provides a (false) pretext for lifting censorship of Google.cn which could steal marketshare from Baidu
  

Conclusion

Watch this space: Google and Beijing are playing a game of brinksmanship. Only time will tell who will brink first. Stay tuned to the Focal Point podcast and we'll revisit this topic once the matter is resolved.

Reference material

CNN's Buzz Out Loud podcast has an excellent discussion on this topic, soon after the news broke.

Our Predictions for 2010

Chris and Gihan make 10 predictions about what's coming up in the next 12 months in Internet technology and use.


MP3 File

Here are our 10 predictions:

1. (Chris) Internet Politics - The Good, The Bad & The Ugly: We'll witness an increasingly political dimension to The Internet as governments grapple with regulation and censorship of the Net. Additionally, we'll see governments and political parties and activists using the Internet for service delivery, campaigning and activism.
2. (Gihan) There'll be an increase in electronic meetings - e.g. teleseminars, webinars, conference calls, on-line conferences - and this will correspond to a significant drop in face-to-face meetings.
3. (Chris) Less Privacy / Greater Openness: While sites like Facebook and Google are improving the privacy controls they provide to their users, people seem to be increasingly comfortable with sharing information about themselves including embarrassing, even dangerous information.
4. (Gihan) Because we more Internet-connected phones, we'll see a significant increase in localisation and context-specific content - e.g. a restaurant sending you SMS ads when you walk by.
5. (Chris) We'll have more mobile applications.
6. (Gihan) The growth of Google-based phones will exceed growth of iPhones.
7. (Chris) After an annus horribilus in 2009, we'll see the start of a recovery for on-line news media.
8. (Gihan) Smart businesses will figure out Twitter and Facebook.
9. (Chris) The Pervasive Internet: There'll be an increasing number of clever gadgets being launched that "passively" access the Internet as part of their operation.
10. (Gihan) Content syndication - both automatic and manual - will really take off.